Powerbeats Pro 2 Support

How do I pair with my iPhone? How do I pair with my iPhone? How do I pair with my iPhone?

Powerbeats Pro 2 are ready to pair right out of the box. On iPhone running the latest iOS, simply open the lid with earbuds seated in the case, hold near your unlocked phone, and follow the on-screen instructions.

How do I pair with my Android device? How do I pair with my Android device? How do I pair with my Android device?

With the Beats app running, simply open the lid of with your earbuds seated in the case, hold near your unlocked phone, and follow the on-screen instructions. You can also pair your product in the standard Bluetooth^® menu. To download the Beats app, visit Google Play or download directly from beatsbydre.com/mobile-apps.

How do I improve the comfort, stability, and sound performance? How do I improve the comfort, stability, and sound performance? How do I improve the comfort, stability, and sound performance?

To ensure a comfortable and secure fit with a proper acoustic seal for everyone, Powerbeats Pro 2 comes with five ear tip sizes: extra-small, small, medium (pre-installed on earbuds out of the box), large, and extra-large. The right fit will optimize both your listening experience and heart rate monitoring accuracy.

Follow these steps:

1. Find your ear tip size — try one size up for a better seal.

2. Secure the earhook behind your ear, insert the earbud, then rotate the earhook toward the back of your ear into a comfortable position.

Animation showing Powerbeats Pro 2 being fitted securely on an ear

3. Take the Ear Tip Fit Test on iOS or the Eartip Fit Test on the Beats app for Android to make sure you have the right fit for great sound.

To ensure a comfortable and secure fit with a proper acoustic seal for everyone, Powerbeats Pro 2 comes with five ear tip sizes: extra-small, small, medium (pre-installed on earbuds out of the box), large, and extra-large. The right fit will optimize both your listening experience and heart rate monitoring accuracy.

Follow these steps:

1. Find your ear tip size — try one size up for a better seal.

2. Secure the earhook behind your ear, insert the earbud, then rotate the earhook toward the back of your ear into a comfortable position.

Animation showing Powerbeats Pro 2 being fitted securely on an ear

3. Take the Ear Tip Fit Test on iOS or the Eartip Fit Test on the Beats app for Android to make sure you have the right fit for great sound.

To ensure a comfortable and secure fit with a proper acoustic seal for everyone, Powerbeats Pro 2 comes with five ear tip sizes: extra-small, small, medium (pre-installed on earbuds out of the box), large, and extra-large. The right fit will optimize both your listening experience and heart rate monitoring accuracy.

Follow these steps:

1. Find your ear tip size — try one size up for a better seal.

2. Secure the earhook behind your ear, insert the earbud, then rotate the earhook toward the back of your ear into a comfortable position.

Animation showing Powerbeats Pro 2 being fitted securely on an ear

3. Take the Ear Tip Fit Test on iOS or the Eartip Fit Test on the Beats app for Android to make sure you have the right fit for great sound.

Can I control what the “b” button does? Can I control what the “b” button does? Can I control what the “b” button does?

Yes. You can configure the press-and-hold function of the “b” button on one or both of your earbuds to either toggle listening modes (Active Noise Cancelling (ANC) and Transparency mode) or to activate your voice assistant. To do this in iOS, go to Settings, then tap on the product name. Next, select the “Press and hold” menu to choose your preferred function for each earbud. For Android, download the Beats app from Google Play or directly from beatsbydre.com/mobile-apps. Once your product is paired in the app, select “Press and hold” in the product page to choose your preferred function for each earbud.

How do I control noise cancelling? How do I control noise cancelling? How do I control noise cancelling?

Press and hold the “b” button to toggle between Active Noise Cancelling (ANC) and Transparency mode. You can also control listening modes, and customize your “b” button functionality within iOS or the Beats app for Android.

How long does the battery last? How long does the battery last? How long does the battery last?

Powerbeats Pro 2 can provide up to 45 hours of listening time in Adaptive EQ mode — up to 10 hours of earbud usage, plus 35 additional hours of power from the charging case. With ANC and Transparency mode turned on, Powerbeats Pro 2 has up to 36 hours of listening time — 8 hours of earbud usage, plus an additional 28 hours of power from the charging case. With Fast Fuel, a quick 5-minute charge gives up to 1.5 hours of playback in Adaptive EQ mode.

How waterproof / water resistant are these? How waterproof / water resistant are these? How waterproof / water resistant are these?

Powerbeats Pro 2 are rated IPX4, which means they are resistant to sweat and water splashing from any direction. The charging case is not sweat- or water-resistant.

How do I set up and use heart rate monitoring? How do I set up and use heart rate monitoring? How do I set up and use heart rate monitoring?

How do I locate my Beats? How do I locate my Beats? How do I locate my Beats?

You can use Find My on your iPhone, iPad, Mac, or Apple Watch to see your Beats last connected location on a map. You can also find your Beats on the web at iCloud.com/find.

On your Android device, use the Beats app for Android to locate your Powerbeats Pro 2.

You can use Find My on your iPhone, iPad, Mac, or Apple Watch to see your Beats last connected location on a map. You can also find your Beats on the web at iCloud.com/find.

On your Android device, use the Beats app for Android to locate your Powerbeats Pro 2.

You can use Find My on your iPhone, iPad, Mac, or Apple Watch to see your Beats last connected location on a map. You can also find your Beats on the web at iCloud.com/find.

On your Android device, use the Beats app for Android to locate your Powerbeats Pro 2.